Converting conflict to clarity

Effective Complaints Schemes

Deb Hart RETURN TO ALL

Design. Evaluation. Resolution

I can help you by:

  • Reviewing and auditing your complaints  and dispute resolution schemes
  • Advising on system design options for your organisation's complaints scheme 
  • Designing a complaints scheme that is fit for purpose


Why me?

  • I have worked over the last 20 years designing, operating and advising on complaints and dispute resolution schemes
  • I undertook the last two independent reviews of the Banking Ombudsman Scheme
  • I chair Utilities Disputes Limited 
  • I  have advised many entities on dispute resolution, including the Ministry of Justice and Toka Tū Ake - EQC
  • I was the long-time executive director of the Arbitrators' and Mediators' Institute of New Zealand


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