Converting conflict to clarity
Effective Complaints Schemes
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Design. Evaluation. Resolution
I can help you by:
- Reviewing and auditing your complaints and dispute resolution schemes
- Advising on system design options for your organisation's complaints scheme
- Designing a complaints scheme that is fit for purpose
Why me?
- I have worked over the last 20 years designing, operating and advising on complaints and dispute resolution schemes
- I undertook the last two independent reviews of the Banking Ombudsman Scheme
- I chair Utilities Disputes Limited
- I have advised many entities on dispute resolution, including the Ministry of Justice and Toka Tū Ake - EQC
- I was the long-time executive director of the Arbitrators' and Mediators' Institute of New Zealand
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